Help center
Help center
AI SORTIFY · GUIDE

How do uploads and processing work?

Follow a file from selection to a reviewed result.

1. Select your files

  • Use Upload Files to choose supported documents. Read the accepted formats and size limits shown in the uploader.
  • Check the selected files before starting. Remove anything you do not intend to process.
  • A PDF containing several separate documents can be prepared with PDF Split first.

2. Choose a destination

  • Review the destination controls and any per-file folder choices.
  • Your folder structure, naming patterns, and extracted information guide organization. A selected destination is not a guarantee that every extracted value is correct.

3. Review limits and duplicates

  • The scan allowance, files per scan, and maximum file size are separate limits.
  • Read duplicate warnings before deciding whether to include a file again.
  • For an oversized file, use optimization where offered, then check readability.

4. Start and follow progress

  • Starting processing is different from merely selecting a file.
  • Wait for each file’s result. Upload, analysis, classification, and storage actions can finish at different times.
  • Check Documents for the resulting record and any review or error state.

If a file fails

  • Read the specific error before retrying: format, size, quota, storage access, and unreadable content require different fixes.
  • Check whether a document or output already exists before submitting it again.
  • Use Retry when offered after correcting the cause.

Review one file first

Start with a document you recognize. Inspect the extracted values, filename, and folder, then use a larger batch once the setup matches your needs.

Remove a selection versus delete a stored document

Removing a file from a pending upload selection prevents that selected item from being submitted through the current batch. It is different from Documents → Delete permanently, which removes a stored document.

After a partial batch result

  • Check each file’s result, not only the batch total.
  • Some files may have completed while another was rejected as unsupported, oversized, or duplicate.
  • Resolve the affected files and inspect existing Documents records before resubmitting the whole batch.